Case Study

Leading a brand identity redesign and rollout for market repositioning.

ARTA Shipping, 2018 - 2021 – Supply Chain/Logistics Startup (B2B2C, SaaS)

Problem Statement

ARTA started out as a specialized shipping broker for galleries, but swiftly outgrew that structure, into an enterprise-level SaaS business. 

The company adapted its business model from being commission based (taking a percentage of shipping fees) to subscription based (selling a suite of proprietary logistics solution apps to businesses). They expanded beyond working with galleries alone, to provide point of sale and post sale solutions to all sellers of high value goods and collectibles. They were therefore in need of an updated brand identity to reposition themselves within the market and communicate their new value proposition.

Solution

I spearheaded the development of a new branding strategy to communicate ARTA’s new message and value, and appeal to a broader customer base.

My role: 

Lead Designer – Market Research, User Interviews, Brand Identity Design, Art Direction, Copywriting, Website and App Redesign, Digital and Physical Brand Rollout.

Team credits:

Kelsey Conophy - Product Management

Meredith Blechman - Marketing Strategy

Shawn Adams- Engineering

Anna Hecker - Copywriting support (contract)

Common Works - Design & Development support (contract)

Th original logo vs the redesign

Background, Research & Design

I began by facilitating a series of interviews and brand discovery workshops among internal departments.

This allowed us to align on our understanding of the growing value ARTA could provide, what our vision for the future structure of the business was, and help reframe our company mission and vision statements.

The aim was to jettison the stark and minimal monochromatic look that aligned ARTA with the world of galleries and move the brand identity into a place that had broader appeal, was more robust, rich and tech forward.

I defined a central brand concept, “making light work of heavy tasks”, which I used as a north star to inform design direction. Then came market research, competitor analysis and sketching. I delved into the logo design history of some of the most established supply chain/ logistics companies–all to help understand the visual landscape.

I set out to establish a comprehensive Brand kit which would include; 

  • A new logo, a more versatile one, with a distinctive mark that could work alone or alongside the logotype.

  • Legible, web friendly typography choices. 

  • A broad, rich and contrasting color palette

  • A set of guidelines for the use of photography, illustration, iconography and motion design.

Competitive research and visual comparison

Color palette studies

Typography, imagery and illustration sampling

Outcomes

The brand rollout included a visual and structural overhaul of the company website and CMS, along with the introduction of developer documentation, and visual updates across social media and marketing materials.

We reskinned our existing web apps (ahead of a rebuild and re-architecture that was to follow) along with the customer support hubs, and updated our tone of voice throughout. I reshot team photos, sourced new company merch and updated all visual material right down to slack avatars and email signatures. I was responsible for managing the details of the rollout–producing a lot of the deliverables myself–while recruiting backup in the form of Common Works, a design and technology studio, for the new website CMS build and motion design.

The result was a cohesive brand presence that spoke to the company’s unique new position in the supply chain market. This led to an increase in customer base, revenue, and improved investment funding prospects. ARTA used this branding from 2019 through to 2023.

A video of front end motion and interaction design on the marketing site

Rebranded marketing material

No rebrand is complete without team merch

The redesigned logomark on a gradient background